Shipping policy

Last updated: 16/09/26

This Shipping Policy explains where we deliver, the delivery services available and what to do if your order is delayed, lost or damaged.

Delivery area

We currently deliver to addresses within the United Kingdom.

Some delivery services may not be available to:

  • Northern Ireland;
  • the Scottish Highlands and Islands;
  • the Isle of Man;
  • the Channel Islands;
  • BFPO addresses; or
  • other remote or restricted postcodes.

Available services and charges will be confirmed at checkout after you enter your delivery address.

Delivery charges and estimated times

Delivery charges are calculated at checkout based on your order value and selected service.

Standard Delivery

  • TCG items up to £24.99: £1.99
  • Other items up to £24.99: £3.99
  • All items of £24.99 or more: Free
  • Estimated delivery: 2–4 business days after dispatch

Express Delivery

  • TCG items: £3.99
  • Other items up to £44.98: £4.99
  • All orders of £44.99 or more: Free
  • Estimated delivery: 1–2 business days after dispatch

Next Business Day Delivery

  • TCG items: £9.99
  • Other items up to £99.98: £8.99
  • Other items of £99.98 or more: Free
  • Estimated delivery: 1 business day after dispatch

Next Business Day Delivery is available only for eligible orders, products and delivery postcodes.

Orders must be placed before 1pm on a business day to be eligible for same-day dispatch under this service.

Orders placed after the cut-off, or on a weekend or UK bank holiday, will normally be processed on the next business day.

Availability will be confirmed at checkout.

Dispatch and delivery times

Delivery estimates begin when your order is dispatched, not when the order is placed.

Business days are Monday to Friday, excluding UK bank holidays.

We will always attempt to dispatch items the same day whenever possible. Though, order processing may take up to 1-2 business days before dispatch.

Personalised, made-to-order or pre-order products may have longer processing times. Any different processing estimate will be displayed on the relevant product page.

Delivery dates are estimates unless we expressly confirm that a particular delivery date is guaranteed.

Next-day service

Where a delivery service is expressly described at checkout as guaranteed, the guarantee applies subject to:

  • the displayed order cut-off;
  • successful payment authorisation;
  • product availability;
  • postcode eligibility;
  • any carrier exclusions; and
  • events outside our reasonable control.

If a guaranteed delivery service is not completed within the promised timeframe, contact us at support@favebox.co.uk.

Where the carrier’s guarantee applies, we will refund the difference between the guaranteed delivery charge paid and the applicable standard delivery charge, unless a greater remedy is required by law.

The cost of the goods is not automatically refunded solely because delivery is late. Your statutory rights may apply where delivery by a particular date was essential or where delivery is not completed within the legally required or agreed period.

Order confirmation and tracking

After placing an order, you will receive an order-confirmation email.

Once your order has been dispatched, we will send a dispatch-confirmation email. Tracking information will be included where tracking is available for the selected service.

Tracking information may take time to update after the parcel has been handed to the carrier.

Delivery address

You are responsible for checking that the delivery name, address and postcode are complete and accurate before submitting your order.

Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has been accepted or dispatched.

If you provide an incorrect or incomplete address and the parcel is returned to us, we may ask you to pay the reasonable cost of redelivery.

If the order cannot be delivered because of an address error supplied by you, we may deduct any direct and reasonable carrier return costs from a refund, where permitted by law.

We remain responsible for carrier errors and for delivery until the goods are received by you or by a person you have identified to receive them.

Safe places, neighbours and collection points

Where you ask the carrier to leave a parcel:

  • in a nominated safe place;
  • with a particular neighbour;
  • at a collection point; or
  • at another location selected through the carrier’s delivery service,

delivery may be treated as completed when the parcel is left at that nominated location in accordance with your instructions.

Please choose only a secure and suitable delivery location.

This does not affect your rights where the carrier failed to follow your instructions or delivered the parcel to an unauthorised location.

Delivery attempts and uncollected parcels

The carrier may attempt redelivery, leave instructions or send the parcel to a local collection point if nobody is available to receive it.

You are responsible for following the carrier’s collection or redelivery instructions within the stated timeframe.

If a parcel is returned to us because it was not collected or because delivery was repeatedly refused, we may:

  • cancel and refund the order, less direct and reasonable return costs where legally permitted; or
  • arrange redelivery after payment of the reasonable redelivery charge.

We will contact you before taking further action where reasonably possible.

Delayed deliveries

During busy periods, severe weather, industrial action, transport disruption or other events outside our reasonable control, delivery may take longer than estimated.

If an order is delayed, contact us at support@favebox.co.uk and include your order number.

We will investigate the delay with the carrier.

Unless another delivery period has been agreed, we will deliver your order without undue delay and no later than 30 days after the contract is formed.

Where delivery is materially late, you may have the right to set an additional reasonable deadline or cancel the order in accordance with UK consumer law.

If delivery by a particular date was essential and we agreed to that date before accepting your order, you may have the right to cancel immediately if that deadline is missed.

Missing parcels

If tracking shows no progress or you believe a parcel is missing, contact us at:

support@favebox.co.uk

Please provide:

  • your order number;
  • the delivery address;
  • any tracking information; and
  • details of any delivery notification received.

We may ask you to check with members of your household, nominated neighbours, reception staff or an authorised safe place.

We are responsible for raising the carrier investigation. You are not required to resolve a missing-parcel claim directly with our carrier.

Where the parcel is confirmed as lost, we will provide an appropriate replacement or refund.

Parcels marked as delivered

If tracking states that a parcel has been delivered but you cannot find it, contact us promptly.

Before contacting us, please check:

  • the delivery address on your order;
  • any nominated safe place;
  • with other household members;
  • with reception or building-management staff; and
  • with any neighbour identified in the tracking information.

We will investigate the delivery with the carrier.

A carrier scan alone does not necessarily remove our responsibility where the goods were not delivered to you, someone nominated by you, or a location authorised by you.

Damaged deliveries

Please inspect your parcel after delivery.

If the parcel or its contents arrive damaged, contact support@favebox.co.uk as soon as reasonably possible and provide:

  • your order number;
  • photographs of the external packaging;
  • photographs of the damaged item; and
  • a description of the damage.

Please retain the product and packaging until we confirm whether they are required for the carrier investigation.

Your statutory rights regarding faulty or damaged goods are not affected.

Split deliveries

Orders containing several items may occasionally be dispatched in more than one parcel.

Where this happens, you may receive separate dispatch notifications and tracking numbers.

You will not be charged additional delivery fees merely because we choose to divide an order into separate shipments.

Gift deliveries

You may send an order directly to a gift recipient.

You are responsible for providing the recipient’s complete and accurate delivery details.

We recommend informing the recipient that a parcel is expected, particularly where the delivery requires a signature, age check or collection.

Prices are not normally included inside gift parcels, although product packaging may display manufacturer pricing or other retail information.

Changes and cancellations

Contact support@favebox.co.uk promptly if you wish to change or cancel an order.

We cannot guarantee that a change or cancellation can be made after the order has entered processing or been dispatched.

Your statutory cancellation rights are explained in our Refund and Returns Policy.

Contact us

For shipping and delivery questions, contact:

Email: support@favebox.co.uk

Postal address:
FaveBox
197 Colebrook Lane
Loughton
Essex
IG10 2HG
United Kingdom